Financial assistance

David Y. Igé | DHS Press Release: DHS RECEIVED FEDERAL APPROVAL TO TEMPORARILY WAIVE INTERVIEWS FOR SNAP AND FINANCIAL ASSISTANCE REQUESTS AND RENEWALS


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DHS Press Release: DHS RECEIVED FEDERAL APPROVAL TO TEMPORARILY WAIVE INTERVIEWS FOR SNAP AND FINANCIAL ASSISTANCE REQUESTS AND RENEWALS

Posted on December 30, 2021 in Latest department news, Press room

HONOLULU – The Hawaii State Department of Human Services (DHS), Division of Benefits, Employment and Support Services (BESSD) today announced that from January 1, 2022 to March 31, 2022, the maintenance required for new applications and renewals will be waived for:

  • Supplementary Nutritional Assistance Program (SNAP) / Food vouchers
  • Temporary Assistance to Needy Families (TANF)
  • General Assistance (GA)

DHS requested and received this temporary exemption from the federal government (USDA Food and Nutrition Service). The waiver will help BESSD process cases in a timely manner during these difficult times that have resulted in an unprecedented number of requests and subsequent renewals.

Please note that clients may be contacted for an interview if additional information is required to process the request or renewal.

Households that need to renew their allowances from January 2022 will receive a notification and a DHS 1240 form in the mail when it is time to renew their allowances.

Households must complete, sign and submit DHS Form 1240 and provide the information necessary to determine eligibility.

The interview requirement stated on the “Expiry notice”The household has received or will receive by post is temporarily suspended. A second opinion, ‘Renewal notice‘will be sent by post as an additional reminder of the temporary maintenance exemption.

Households who must fulfill their periodic reporting obligation will receive the semi-annual report form (SMRF) from January 2022 to update their situation.

Again, interviews will be canceled during this time, however, in some cases if more information is required, customers will be contacted.

Please note that during this period, documents still need to be submitted online at this link https://pais.dhs.hawaii.gov/PAIS/#!/ or deposited in the drop box of any processing center.

The ministry is working diligently to improve the phone system and the call center process and thanks the community for their patience and understanding.

These unprecedented times have resulted in a record number of applications and renewals, and the ministry has provided much needed food and financial assistance amid the pandemic.

New SNAP requests / renewals

So far, in December 2021, DHS has received over 8,000 SNAP requests and mailed over 19,000 renewals this month. Before COVID-19, DHS received an average of 5,000 new SNAP requests.

SNAP supplement in Hawaii

From March 2020, until the October 2021 issuance, SNAP Emergency Supplements have helped more than 78,000 households per month with more than $ 317 million in benefits for people and families in need.

For more information on case-specific reporting requirements, contact a Treatment center or the Public Assistance toll-free information line at 1-855-643-1643.

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For media inquiries only:

Amanda stevens

DHS Public Information Officer

E-mail: [email protected]

Website: humanservices.hawaii.gov

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