United Grounded Flights Across United States Then Tech Issue Resolved: Reports
- Several Twitter users said Friday morning that their United Airlines flights were grounded.
- United subsequently confirmed that the “technical problems with the system” had been resolved and operations had returned to normal.
- CBS correspondent Janet Shamlian first reported a system-wide outage.
Passengers in the United States complained that United Airlines had ground flights on Friday morning.
The airline later said it had resolved a technical issue and all operations were back to normal.
Downdetector and Twitter users said they had difficulty accessing United Airlines’ website and app. The first reports were around 5:30 a.m. ET.
Several Twitter users said United representatives told them there was a United outage and the flights had been grounded.
Passengers said on Twitter that their United flights from airports, including Houston George Bush Intercontinental Airport, Home page of Des Moines International Airport in Iowa, and Newark Liberty International Airport in New Jersey had been grounded, delayed, or affected by other system failures.
In a statement sent just before 8 a.m. ET, the airline said “technical problems with the system” had been resolved and operations had returned to normal. “We are working diligently to get customers to their destinations,” the airline added.
CBS First Correspondent Janet Shamlian reported On Friday morning, United suffered “a system-wide outage preventing boarding at certain airports across the country.” A pilot on a flight out of Denver later told her the grounding had been lifted, she said.
—Janet Shamlian (@JanetShamlian) September 17, 2021
In response to a Twitter user who asked if United’s system was down around 6:45 a.m. ET, the company said that his teams were “aware that passengers are currently experiencing these problems” and said staff are working to resolve them “as quickly as possible”.